Mammoth Outlet
Mammoth Outlet Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mammoth Outlet has 1.9 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
NOT GOOD
Bad Bad Bed
Toothless Dogs Only
Resolved: Over $300 that was enjoyed for 2 weeks
I chose to donate the bed to a rescue organizaion in our area. Mammoth was going to donate it to one of their organizations because returned beds are not for re-sale.
I didn't want to spend an additional $60 to return ship and them get the recognition as a 'generous donation' to boot. Terrible service.
I wouldn't say resolved to my satisfaction, but I won't be dealing with Mammoth anymore, so that is my resolution.
I was given a lengthy set of return instructions. It had to be returned in its original packaging, no dog hair, not to have been washed and the list went on and on.
They advised that they could not re-sell the bed, so instead, it is donated to local shelter organization of their choosing.
I'm out the money anyway and didn't want this business to be recognized for their 'generous support', so instead, we donated it to one of our favorite rescues. Seriously, Kirkland beds from Costco are much better beds and who doesn't have to wash their dog beds on a frequent basis?
end of business on March 12, 2018 and still haven't received return instructions. I'm going to keep posting here until this matter is resolved.
Customer service is very important, though it seems lost in today's business models. I cared enough to do the research and spend the money on a quality bed for my bulldog's health. I'm also disabled so having to spend 4 1/2 hours washing a bed and then fighting with it to put it back together, is not what I had in mind for us. Wonder how many days I will have to spend posting to this site before I can mark this matter as resolved.
More importantly, how long will it take to get my funds returned on my credit card. Doubt it will be a one hour processing like it was when they took it for my order.
Contacted the company, the Ontario, Canada location. Telephoned, voicemail only and was directed to website to livechat.
The livechat operator had the personality of a pencil and advised that I had to contact them via email to return my items. I jumped the third hoop they put in place, and on Friday afternoon, I was sent an email at 3:11 pm, informing me that they would be closed until Monday, March 12, 2018, and that I would be sent an email with return instructions 'promptly'. I sent them an email 4 minutes later asking why send a 'closure' email when they should have just sent the return instructions. I also noted that their customer service needs a lot of work.
No 'prompt' email received and it's Monday, March 12, 2018.
Funny though, they processed my payment within the hour it was ordered, so there's nothing wrong with the payment processing. Not impressed.
Numerous issues
Disappointed return customer
I ordered 2 couches for my 2 great danes. The first order was great and I recommended this company to other owners.
I ultimately had to order 2 new couches for my danes as 1 of them over time did chew *** in the one and the other flattened it a bit so I wanted to replace them for the exact same beds. I ordered by clicking on my acct and order the same product again. The mattress option did not pop up as it did the first order so I put it in the comments that I wanted the exact same as before. They were received and the mattress that were sent had a very small amount of filling and the top of the couch wouldn't stand up but lay on the floor.
So I contacted mammoth and they told me I received the filling not the mattress as before. I re-iterated that I specifically made a notation to send the same mattress etc as before. They weren't going to rectify the situation so they sent "at an extra charge to me" the mattress I should have received to begin with.
The beds are still not the same as the initial ones. I will not order from them again or suggest their company to anyone.
Preferred solution: 2 new couch beds for my danes - exact ones I ordered the 1st time
DO NOT BUY FROM THIS COMPANY!!!
My review is long but PLEASE READ TO END! I had been reviewing high quality beds for months, and had my heart set on one from another company, but then came across Mammoth.
After weighing out all my pros and cons, I decided to order from them, mostly because they are Canadian, and the reviews were good. I figured if it arrives and it's not what I hoped, I would just send it back. I did all the measurements etc as per their recommendation on the website, and bought an XL bed from this company for my 150lb Great Dane. I must admit, it arrived promptly and seemed to be of good quality.
I had paid for some upgrades (memory foam/nylon liner etc) as my dog was six and I wanted him to be comfortable with lots of support as he got older. I liked it, however, my Dane slept stretched out, and I could see he just needed a bit more room. So the next day I tried to contact them to request to exchange the bed. Everything the same, just one size bigger (XXL).
No answer on the phone, Live chat directed me to email support. I sent an email, and got a same day response, but all they did was ask questions about my dog. Size, weight, age, how he sleeps etc. I answered, but did not hear back.
(This was Dec 21st, 2016). On Boxing Day I tried live chat. No answer, and an hour later I got an email. They told me to be patient because it's the holidays and they are closed until the New Year.
So I waited, a week past New Years. Didn't hear back at all. Then I tried live chat..got directed back to email, and told again, please be patient, it takes 12-24 hrs for email response, we are assuming this it your first request. I lost my cool a bit and explained how I had already been very patient, and waiting too long!
I got an email back stating the bed I bought is big enough for my dog. I said it isn't, and why is this a problem, they will benefit if I get the bigger bed ($100 more). Then they said we are working with you, and will exchange the bed, but the next size XXL is custom and cannot be returned. I said that's fine, I know it will be better and he will be more comfortable.
A few more messages, then get told I have to pay to ship it back ($48). I can find any info on exchanges/returns on their website--they inform me it's all in the "terms and conditions" when you purchase the bed. So we finally arrange the return last week (it's been a month at this point). I sent mine back on Monday, with hopes to have the new one this weekend.
On Thursday night, (January 26th, 2017) MY DANE PASSED AWAY UNEXPECTEDLY due to Heart Failure. He died in my arms. I am heartbroken. That same night I emailed them in hopes the bed had not been sent, and also in hopes that there would be an exception to the "no exchange/refund" on the XXL bed., however I then saw that it had.
The response they sent was "we are so very sorry for your loss, but it was made very clear to you that this bed cannot be returned." The bed arrived the next morning, and my dog was gone. That was it! I'm out $400, on top of losing my beautiful boy.
Shame on this company, absolutely horrible customer service and no empathy. PLEASE DO NOT SUPPORT THIS COMPANY!
Preferred solution: Full refund
Bad customer service
Mammoth Outlet - Extra Large Pet Bed Review from Honolulu, Hawaii
Mammoth Outlet Extra Large Dog Bed Review from Whitby, Ontario
DO NOT BUY MAMMOTH DOG BEDS!!!
Don't fall for the "durable" or "100% customer satisfaction guarantee"
Preferred solution: Full refund
Mammoth dog beds fall apart at the seams
I purchased 2 brown extra large dog beds online directly from the company's website. After over a month I heard nothing from them and did not receive any info on time of shipment or even confirmation of order.
I contacted them directly and left several messages with no response. Finally I was able to speak to someone after several attempts. They were not apologetic and made no explanations as to no delivery and no return responses to my contacts. They only stated that they would send the beds when they were ready.
After several more weeks I did finally receive my beds. They went flat almost immediately and one torn at the seam in between the bolster and the bed. It took me once again weeks and lots of left messages before I got in contact with someone. I never did get a call back from customer support.
I finally called stating that I was trying to make a new purchase and was able to speak to someone in person. I was told to email pictures of the damaged bed and original order number, which I promptly did and was told they would evaluate the situation. Once again I waited for a reply and of course did not get one. Now, I knew to go directly to the number for purchases to get in contact with someone and spoke to the same person as I previously had contact with.
She once again asked me to re-email pictures and order info. I stated that I have already done that and requested to speak to a owner or supervisor. She stated that she in fact was the owner and was fully aware of the situation. I asked what there "lifetime full warranty" exactly covered and she refused to answer only stating that they would evaluate my situation.
After several months of much hassle I did eventually receive a new brown cover for one of my beds. By this point the other bed had begun tearing and the new cover I received was a completely different color of brown. When I contacted them and questioned why I received a completely different color of brown I was told that it was normal and that in fact within a matter of days their dye lots change drastically. I asked if there was anyway that I could have two beds of the same color as they are right next to each other and certainly don't match.
She told me that I could ship one of the damaged ones back and they would look into trying to repair them. However, I would have to pay for shipping both ways. I considered actually doing this as these beds are rather expensive and I had way to much time invested in going back and forth with this company. Only to find out they are located in CANADA and needless to say shipping would have cost me a small fortune.
I purchased new matching beds locally and put the one replacement mammoth bed outside. Quite a large investment for an outdoor bed.
All I can say is they have perhaps the worst customer service I have ever dealt with and they should definitely be monitored closely as to have to sell a better product and actually stand by a lifetime warranty if they state so in their website.
MAMMOTHOUTLET DOG BED- DO NOT BUY!
Described as "industrial strength" and "high quality" on their website...certainly NOT the case. They describe the "filling" as being a high density memory foam.
It is cheap fiber fill. They DO NOT back their products or OFFER a refund or REPLACEMENT despite a website that states "satisfaction guaranteed".
They even insinuated I had brought an "extra cover knowing that my dog would rip it" (I did buy another cover but as a direct "change of cover" so when I washed the cover, I could replace it straight away). They then said I "needed to pay a further $49.99 + $39.99 for an extra set of covers" when I had a spare set and the actual pillow was damaged...
Mammothpetbeds.com REFUSES to honor LIFETIME guarantee
MAMMOTHDOGBEDS.COM
Mammothoutlet.com is a fraudulent shopping site
Mammothdogbeds.com sells overpriced ***. The products pictured and the way they are described does not in any way match what they send.
The products are described as industrial strength and high quality and the sent absolute garbage. The "chew proof" bed I received for my dog was destroyed within five minutes of receiving it. They described the filler as being a high density memory foam, it was simply cheap fiber fill. They will not back their products or provide a refund despite a website that states satisfaction guaranteed.
They simply have the worst customer service I have ever dealt with. Do not buy from this website!
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We have an ongoing issue with Mammoth Outlet too and am wondering if you have received any contact from them regarding this issue? Are you, or did you send the bed back to them? I posted a review here as well and was told that I would receive return instructions 'promptly'...I'm still waiting, so apparently 'promptly' means as much as their customer satisfaction guarantee.